I do not know what happens to men when they reach a certain level of success but now the Executive Management of Acronis are a-holes and they have now outsourced the Customer Support that was manned by Americans and provided Americans with some employment.When loading True Image 2009 it asks for the serial number which I enter.It then says You are about to upgrade your old version of the Acronis product.What the heck is going on here My account with Acronis says I have 4 products registered but I cant find any way to see them or find a serial number.
I eventally discovered how to navigate to where my registered products are listed. And then, good grief, now a SIXTY FOUR CHARACTER serial number Someone at Acronis should seriously think this through. Simply having to add the old version is proof that you qualify for the upgrade. Acronis True Image Home 2009 Serial Install Of OSDisk goes away, some issue occurs with the backup and a reinstall of OS and Apps is necessary but it cant be done because the serial numbers and install files for downloaded apps are lost - panic. Ive purchased 2010 and somehow successfully upgraded it from 11 on my main machine (It didnt ask me for an old serial number that I recall), but now I want to load it onto a machine at my weekend location and am being asked for my old serial number. I cant install. What now. The installer kept asking for the serial number of the previous product. Well, it turned out that I had uninstalled Maxtor Maxblast (program is based on Acronis ATI) and apparent the Maxblast CD got thrown out with the trash long ago. As mentioned in other threads, the licensing methodology has been changed in ATI versions subsequent to ATI2009, so this issue doesnt affect ATI2010 users. Thus, if you previously had Maxblast or similar program installed (Seagate provided a similar program with their hard disks) but that program no longer is present and you cant reinstall it for lack of the CD which came with your hard drive, then you will not be able to reinstall your paid-for ATI2009 Upgrade unless you first reinstall Maxblast or the equivalent Seagate drive cloning software. Acronis True Image Home 2009 Serial Driver Which IsntOnce you get ATI installed and have rebooted, then uninstall MaxBlast since it loads a low level driver which isnt needed now that ATI is installed. So I email on december 3rd (savmicroapp.com ) and got a reponse but it doesnt work on your site. Our management team welcomes your comments and suggestions on how we can improve the overall support we provide to you. ![]() I purchased Acronis TI 11 UK Version together with an extended download service and a back up disk. Besides asking for the serial number, which I have on my order form, it also asked for the serial number of the product from which I had upgraded. ![]() What sort of way is this to treat customers The purchase was less than one year ago, and no support seems to be available at all. I was acquainted with somebody in Customer Support in the Burlington Ma.
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